Warner Institute is committed to providing participants with a positive educational experience so we encourage you to have your say and let us know if something isn’t right for you. As part of this commitment, we welcome any feedback that participants have whether good, great, or not-so-good! Your feedback may take the form of a complaint, a suggestion for improvement or notification of an error. We’ll always treat any complaint you make respectfully, respond with the appropriate rectification as necessary, and preserve your privacy. You can be reassured that you will not be adversely affected as a participant if you make a complaint. You can download a copy of the Complaints & Appeals Form here. Providing us with this feedback will allow us to address your concerns in a timely manner as well as providing us an opportunity to further improve the quality of our training, processes and support services. The full Complaints & Appeals Policy is set out in detail in your copy of the Participant Handbook. We hope that we never give you cause to use it, but if you are not satisfied with the outcome of your complaint, you can contact VRQA or the Australian Government's National Complaints Hotline.