Jania Warner

Managing Director

MBA, B Bus (Mkting), AICD

It’s all about people.  The challenge for any organisation is to truly engage its people to activate their power and energy.  It’s this positive energy that transforms businesses, creating great workplaces that achieve great outcomes. Engaged employees connect more confidently with your customers and each other.  We can support you to achieve this.

“I believe that people should be able to go to work and feel good about their contribution.  This is why I have founded and developed an organisation to develop and support employees to succeed. You entrust your employees to us. I make a commitment to you to develop your people. We encourage an understanding of self as part of any program – this is our difference.”

Alison Wells

Partnership Manager


Alison’s effusive personality combined and her passionate focus on clients draws from her extensive heritage in partnership management within the retail and direct selling sectors. She has a genuine willingness to take time to listen to truly understand. Her conscientious work ethic, willingness to adapt, and her warmth warmth and professionalism all make her a quick favourite with everyone she meets - clients and colleagues alike.

"Knowing we are genuinely empowering people to make a positive difference in their workplace, and within themselves, is really rewarding."

Angela Marks-Boulton

Program Manager

Grad. Dip (Edu), B Nurs, RN, CIV (TAE)

Angela is able to share from her extensive experience within nursing and aged care. Her resume spans from working across a wide range of wards within major hospitals, including rehabilitation wards (disability), to being responsible for all aspects of care, including medications and dementia specific care, within residential aged care facilities. Angela's previous experience within the financial services and airline sectors ensures that her students gain from her customer service insights and can utilise these in the new Consumer Directed Care environment.

“I'm always struck by how heartfelt the people are who work in the community services sector - it's great seeing their excitement grow as they become more capable and confident"

Christine Parks

Program Manager

RN (Div2), CIV (TAE)

Christine’s extensive experience within nursing, disability support and aged care makes her a Program Manager who ‘gets-it’. Her resume spans across almost every aspect of the community services sector including as a Case Manager, a Disability Services and Support Manager, a Client Services Manager and an Enrolled Nurse. Christine’s background allows her to transfer the necessary theory into personal examples – it makes for engaging real-world training.

It’s a great feeling watching people’s confidence grow as they become more capable -  you can see them become happier with the results they're delivering with their clients ...and they’re happier at work"

Courtney Samson

Program Manager

CIII (Aged Care), CIV (TAE)

Courtney is an experienced Program Manager with a genuine passion for aged care from having worked as a PCA in the sector for 5 years. She sees this industry constantly evolving and is committed to influencing  future carers to exude the same love and passion for their role as she has throughout her career.

"I am passionate about supporting new entrants to the sector to become confident, capable and skilled PCA's .”

Debbie Hutchinson

Program Manager

Dip. Nurs, CIV (TAE)

Deb has worked as an endorsed Enrolled Nurse for many years and has extensive experience working within aged care facilities. Deb is passionate about supporting others to grow both in the workplace and in the classroom. Her hands-on experience working as a Personal Care Attendant is invaluable when relating the learning materials to students with real-world, relevant and memorable examples. Deb’s approachable, friendly and positive personality means she easily builds great rapport with her students.



Donna Reis

Program Director

BA, Cert. Nursing, CIV (TAE)

Donna has a wealth of ‘real-world’ experience, working for many years in nursing, health and community services areas.  Combined with her expertise in training and people development, Donna provides our participants with an outstanding learning experience.

"I get so much genuine satisfaction from working with our participants; empowering them so that they can confidently and ably make changes in the workplace that ultimately support their clients with disabilities and in aged care."

Elizabeth Vaughan

Program Manager: Animal Control & Management

CIV Vet. Nursing, CIV AC&R, CIV Govt, CIV Govt. (Stat Compl), CIV (TAE)

Liz has over 15 years experience working within both metropolitan and regional local government organisations and assisting and developing new projects within the Local Laws and Animal Management sector. Her expertise as a trainer is further supplemented with her hands-on experience as a qualified veterinary nurse and her years teaching english overseas including in Japan and Singapore. Everyone who trains under Liz loves her sessions and genuinely respects the depth of her expertise.

“I get great satisfaction from passing on knowledge to others, developing new ideas and creating 'out-of-the-box solutions that work and are compliant with our legislative requirments - it's about creating a good outcome for all.”

Ilona August

Program Manager

CIV (Leisure & Hlth), CIII (Aged & Comm. Care), CIV (TAE)

Ilona has more than 38 years of experience including more than a decades work specifically in the Aged Care and Disability sectors. Her strong customer service background working in related fields means she's always searching to improve and deliver continued benefits to everyone on her journey.  She is a passionate educator who is genuinely passionate to teach and share her knowledge and skills with the aim to improve the lives of others via a ripple effect through a intuitive and tentative educational means.

"We can all duplicate a task … the satisfaction is in the relationship we have helped create during it .”

Jane-Ellen Mountford

Program Manager

CIV (Aged Care), Cert. Nursing, CIV (TAE)

With a solid career in the community care sector combined with a substantive career in nursing, supplemented by further studies, Jane-Ellen has significant ‘real-world’ knowledge. Her successful appointments span from experience in acute nursing, disability, children and youth mental illness, aged care, hospitals, infectious diseases and sexual health areas; all enabling her to share a depth and range of expertise with her participants.

“I passionately believe in the rights of people as they get older; for them to be treated with respect and dignity across all areas of their lives.”

Jennifer Hill

Program Manager

Grad. Dip (Mid), B Nurs, RN, Master of Healthcare Leadership, CIV (TAE)

Jennifer has over 15 years of experience working in the health care sector. As a Registered Nurse, Jennifer has worked across many roles including Nurse Educator, Nurse Unit Manager and as a Manager in Aged Care. Jennifer’s experience as a Nurse Educator has provided her with an in-depth understanding of participant learning needs. Jennifer’s insight into the Aged Care and Disability sectors allows her to share a wealth of knowledge with her participants.

"I am passionate about supporting others to grow their skills and knowledge in the classroom and to transition this back to the workplace to create strongly connected client relationships that result in better outcomes for their clients.”

Johnny Bromley

Program Manager

Masters Creative Art Therapy, B. Nursing, CIV (TAE)

Johnny is a Registered Nurse and a Creative Arts therapist with over 30 years’ experience in Aged Care , Mental Health, Disability and Alcohol and other drugs (AOD).  He believes everyone has the right to education and that by being an educator he can have a greater impact on improving the delivery of support across the aging and disability sectors. He likes to inspire others to engage their creative passions, being explorative and thoughtful, to develop projects which can improve the lives and health of individuals , organisations and ultimately the community.

"My values are community, knowledge , creativity, love, fun and happiness. I like to think of myself as a creative educator who inspires others to reach their passions.”

Karen Cooke

Program Manager

CIV (Ageing Support, CIV (Disability), CIV (TAE)

Karen has been an in-service educator within the aged care sector that has been supplemented with significant experience in personal carer and support worker roles. She is a passionate advocate of building skills, knowledge and expertise in those who work within the sector and shaping them into capable, confident and skilled support workers. Her friendly and affable personality makes her an educator who can make it comfortable for students to reach out and get the support they need.

“I am genuinely committed to making a meaningful contribution to the knowledge base and skill levels of those working in aged care and disability support as they conscientiously support their clients to live good lives."

Karen Montgomery

Partnership Manager

Karen’s experience working in the travel industry has given her a wonderful customer focus. Her ability to partner with organisations to both identify their needs and the best solution make her a great fit to our Warner Institute team. Karen has a warmth and authenticity that underpin her passion for the community services sector; you will quickly feel comfortable, as if you’ve always known her.

"My goal is to match people with the outcome they seek; empowering them to provide an even better support to their community and feel valued in their every day lives.”

Katherine Graham

Client Engagement Manager

Katherine's extensive experience managing customer relationships in the highly sophisticated FMCG market makes her a natural fit in the Warner Institute team. Her empathetic personality and positive character means that everyone who deals with Katherine leaves with a smile on their face. Katherine's ability to truly understand her client's needs, and then move 'heaven and earth' to ensure that they're met, makes her a favourite.

"I genuinely love working with people. I'm truly passionate about providing quality educational experiences that enrich personal growth."

Monique Chappel

Program Manager

Dip (Comm.Services), CIV (Bus), CIV (Mngt.), CIV (TAE), HBDI Practitioner

Monique is a passionate and dedicated facilitator who has over 25 years experience working with people in the leadership and community space. Her focus is firmly set on providing students with the best knowledge, right support and empowerment to engage with their clients in a meaningful way while creating aspiring leaders who will change the landscape for generations to come. Monique has both formal corporate and hands on community sector experience and with this combination provides engaging, real world and inspiring experiences for students in her classes.

"Our leaders need to be inspired and skilled to embrace the ever changing landscape of the Community sector. I get a deep sense of satisfaction in being part of the leadership journey as a facilitator of professional and personal evolution.

Olga Bondar

Partnership Team Member

Olga has been working with local government for some time now, and shares their commitment to wanting to better serve our community through the development of great people in the local laws and animal management space. Olga has a strong customer focus and commitment to providing quality service to her clients. Her lived experience as part of a diverse community supports her to understand the needs of local government.

"I believe in the impact of education to bring positive change in the community.”

Pamela Eliason

Program Manager

B. Nurs, Post Grad Dip (Gerontology), RN, CIV (TAE)

Pamela is able to share from her very considerable experience spanning across more than two decades within clinical nursing in a wide range of fields including medical, surgical and psychiatric and a number of aged care facilities including as a clinical supervisor within the Rumbalara Aged Care Facility; an aboriginal cooperative where she was responsible for the effective supervision of students, education of personal care workers and management of 35 residents. Her extensive experience is further supplemented as an educator in aged care and nursing at both tertiary and VET level and she is currently completing her Masters in Gerontology.

“I'm am a passionate advocate for the elderly and vulnerable to be treated with dignity, respect and their wellbeing supported - this is the foundational message that I impart to my students."

Peter Shelton

Program Manager & Education, Learning and Support Coordinator (Government)

Assoc. Dip in Training & Development, Diploma Social Sc. (Justice).

Peter has an extensive background working at senior level of government, in local and state government. Peter’s experience includes managing the Regulatory Services Department of major metropolitan local government organisations including responsibility for managing the functions of environmental health, food safety, traffic/parking, local laws, prosecution services, animal control, environment protection, fire prevention, planning compliance, community safety, school crossing services and more. Prior to this he worked in the Public Transport Corporation for more than a decade managing Training Unit of the Transit Patrol Department, including responsibility for specialist investigator training and promotional courses, before progressing to managing the corporation’s safety and security department. He has been an active advocate for legislation reform across a range of areas spanning across state and local government, including animal management and environment protection..

"I am committed to encouraging a profesional and skilled local laws work force

Rebecca Graley

Program Manager: Animal  Management & Compliance

B.Anim. Sc., CIV AC&R,  CIV Govt. (Stat Compl), CIV (TAE)


Rebecca has nearly a decades experience working in the Local Government Sector, working primarily
in animal management, local laws and emergency management roles. Rebecca has a broad and thorough background in animal welfare, animal management, responsible pet ownership initiatives and animal health. With a passion for learning aligned with her ethical and welfare experience, Rebecca has successfully undertaken leadership roles in Local Government to facilitate best practice in the industry. This includes working and training other Local Laws Officers to help facilitate their professional advancement in the industry and working on specialised portfolios across both animal management and local laws roles.

“I have committed my professional life to understanding the role that Local Government Officer’s have in the community, how Council’s interact with their residents to achieve the best outcomes for the management of animals and to uphold the amenity of the neighbourhood.’

Sue Lawn

Program Manager

EN, CIV (Dis), CIV Hlth&Leis), CIV (OH&S), CIV (FrtlineMngt), CIV (TAE), CIII (I/Support), CIII (Retail)

Sue is an Enrolled Nurse with vast experience across all areas of hospital care, remote area nursing, community, disability and aged care.  She has been a trainer for more than 15 years in private and government training organisations developing resources, assessments and delivering First Aid, aged, disability and Mental Health First Aid. She values and respects the older generation and loves learning from their experiences; she takes this into her classroom to support participants to empathetically understand what a privilege it is to be part of their clients lives. She is currently developing her own skills, studying a Diploma of Vocational Education and Training, so that she can share that additional knowledge and empower others.

"I am passionate about educating others to be the bst that they can make a genuine and positive difference in their clients lives every day.”

Sue Mills

Partnership Manager

Sue is a conscientious and dedicated person who thinks strategically. An education mindset and fantastic listening skills allow her to fundamentally understand people,identifying great solutions the first time, every time. Her nurturing nature means she walks beside her clients with integrity and care, as she always tries to leave people feeling more confident and optimistic!

"I believe that we all need to be the change that we wish to see in the world. You only get real change through great education."

Suzanne Marubu

Partnership Manager

Suzanne’s warmth and engaging personality underpin her experience working in the home and community care sector and her ability to empower clients to select the best outcomes that meet their needs. Suzanne is genuinely customer focused and this drives her passion to find the best way forward for each individual, making her a perfect fit to our team.

"We are all born to shine – it’s in each one of us. I am passionate about empowering people to shine which then enlightens them to do the same for others”.

Sherralie Franco

Program Manager

Adv Dip (Comm Serv Mngt), Dip (Comm Serv), CIV (Ageing Support), CIV (Disability), CIV (HACC), CIV (Mngt), CIII (Ind. Supp.), CIII (Age+HAC), First Aid, CIV (TAE)

Sherralie is a highly experienced educator who is passionate about the Community Services sector. She has significant experience working in Aged Care and Disability in addition to having undertaken numerous qualifications in these areas. This combination allows Sherralie to empathetically share from her own experiences when training, whilst supporting her students throughout their learning journey to reach their goals.

“I am genuinely passionate about education, and in particular, supporting skills development in the community services sector."