It’s all about people. The challenge for any organisation is to truly engage its people to activate their power and energy. It’s this positive energy that transforms businesses, creating great workplaces that achieve great outcomes. Engaged employees connect more confidently with your customers and each other. We can support you to achieve this.
Alison’s effusive personality combined and her passionate focus on clients draws from her extensive heritage in partnership management within the retail and direct selling sectors. She has a genuine willingness to take time to listen to truly understand. Her conscientious work ethic, willingness to adapt, and her warmth warmth and professionalism all make her a quick favourite with everyone she meets - clients and colleagues alike.
"Knowing we are genuinely empowering people to make a positive difference in their workplace, and within themselves, is really rewarding."
Angela is able to share from her extensive experience within nursing and aged care. Her resume spans from working across a wide range of wards within major hospitals, including rehabilitation wards (disability), to being responsible for all aspects of care, including medications and dementia specific care, within residential aged care facilities. Angela's previous experience within the financial services and airline sectors ensures that her students gain from her customer service insights and can utilise these in the new Consumer Directed Care environment.
Christine’s extensive experience within nursing, disability support and aged care makes her a Program Manager who ‘gets-it’. Her resume spans across almost every aspect of the community services sector including as a Case Manager, a Disability Services and Support Manager, a Client Services Manager and an Enrolled Nurse. Christine’s background allows her to transfer the necessary theory into personal examples – it makes for engaging real-world training.
“It’s a great feeling watching people’s confidence grow as they become more capable - you can see them become happier with the results they're delivering with their clients ...and they’re happier at work"
"I am passionate about supporting new entrants to the sector to become confident, capable and skilled PCA's .”
Deb has worked as an endorsed Enrolled Nurse for many years and has extensive experience working within aged care facilities. Deb is passionate about supporting others to grow both in the workplace and in the classroom. Her hands-on experience working as a Personal Care Attendant is invaluable when relating the learning materials students to real-world, relevant and memorable examples. Deb’s approachable, friendly and positive personality means she easily builds great rapport with her students.
Donna has a wealth of ‘real-world’ experience, working for many years in nursing, health and community services areas. Combined with her expertise in training and people development, Donna provides our participants with an outstanding learning experience.
Liz has over 15 years experience working within both metropolitan and regional local government organisations and assisting and developing new projects within the Local Laws and Animal Management sector. Her expertise as a trainer is further supplemented with her hands-on experience as a qualified veterinary nurse and her years teaching english overseas including in Japan and Singapore. Everyone who trains under Liz loves her sessions and genuinely respects the depth of her expertise.
"We can all duplicate a task … the satisfaction is in the relationship we have helped create during it .”
With a solid career in the community care sector combined with a substantive career in nursing, supplemented by further studies, Jane-Ellen has significant ‘real-world’ knowledge. Her successful appointments span from experience in acute nursing, disability, children and youth mental illness, aged care, hospitals, infectious diseases and sexual health areas; all enabling her to share a depth and range of expertise with her participants.
Jay has extensive insight built from over 30 years of work in community services and has been passionate about training students in the sector for well over a decade. He is deeply invested in supporting the expertise of those working in the aged care, disability and individual support sectors by enhancing their ability to positively promote and support their clients’ sense of independence, wellness and dignity instead of disempowering them through over-assisting. As a community worker Jay is passionate about helping to facilitate empowering environments tailored to the individual to promote independence or delay the loss of independence by enabling them to do as much as they can safely do for themselves, facilitating individually-assessed Programs comprising activities with meaning, purpose and most importantly measurable outcomes.
"I am genuinely excited about training using a holistic and person-centred approach knowing the confidence and growth that each and every learner can gain from this."
"I am passionate about supporting others to grow their skills and knowledge in the classroom and to transition this back to the workplace to create strongly connected client relationships that result in better outcomes for their clients.”
Karen has been an in-service educator within the aged care sector that has been supplemented with significant experience in personal carer and support worker roles. She is a passionate advocate of building skills, knowledge and expertise in those who work within the sector and shaping them into capable, confident and skilled support workers. Her friendly and affable personality makes her an educator who can make it comfortable for students to reach out and get the support they need.
Karen’s experience working in the travel industry has given her a wonderful customer focus. Her ability to partner with organisations to both identify their needs and the best solution make her a great fit to our Warner Institute team. Karen has a warmth and authenticity that underpin her passion for the community services sector; you will quickly feel comfortable, as if you’ve always known her.
"My goal is to match people with the outcome they seek; empowering them to provide an even better support to their community and feel valued in their every day lives.”
Katherine's extensive experience managing customer relationships in the highly sophisticated FMCG market makes her a natural fit in the Warner Institute team. Her empathetic personality and positive character means that everyone who deals with Katherine leaves with a smile on their face. Katherine's ability to truly understand her client's needs, and then move 'heaven and earth' to ensure that they're met, makes her a favourite.
"I genuinely love working with people. I'm truly passionate about providing quality educational experiences that enrich personal growth."
"Our leaders need to be inspired and skilled to embrace the ever changing landscape of the Community sector. I get a deep sense of satisfaction in being part of the leadership journey as a facilitator of professional and personal evolution.”
Pamela is able to share from her very considerable experience spanning across more than two decades within clinical nursing in a wide range of fields including medical, surgical and psychiatric and a number of aged care facilities including as a clinical supervisor within the Rumbalara Aged Care Facility; an aboriginal cooperative where she was responsible for the effective supervision of students, education of personal care workers and management of 35 residents. Her extensive experience is further supplemented as an educator in aged care and nursing at both tertiary and VET level and she is currently completing her Masters in Gerontology.
“I'm am a passionate advocate for the elderly and vulnerable to be treated with dignity, respect and their wellbeing supported - this is the foundational message that I impart to my students."
"I am committed to encouraging a profesional and skilled local laws work force"
Rebecca has nearly a decades experience working in the Local Government Sector, working primarily
in animal management, local laws and emergency management roles. Rebecca has a broad and thorough background in animal welfare, animal management, responsible pet ownership initiatives and animal health. With a passion for learning aligned with her ethical and welfare experience, Rebecca has successfully undertaken leadership roles in Local Government to facilitate best practice in the industry. This includes working and training other Local Laws Officers to help facilitate their professional advancement in the industry and working on specialised portfolios across both animal management and local laws roles.
“I have committed my professional life to understanding the role that Local Government Officer’s have in the community, how Council’s interact with their residents to achieve the best outcomes for the management of animals and to uphold the amenity of the neighbourhood.’
Sue is a conscientious and dedicated person who thinks strategically. An education mindset and fantastic listening skills allow her to fundamentally understand people,identifying great solutions the first time, every time. Her nurturing nature means she walks beside her clients with integrity and care, as she always tries to leave people feeling more confident and optimistic!
"I believe that we all need to be the change that we wish to see in the world. You only get real change through great education."
Suzanne’s warmth and engaging personality underpin her experience working in the home and community care sector and her ability to empower clients to select the best outcomes that meet their needs. Suzanne is genuinely customer focused and this drives her passion to find the best way forward for each individual, making her a perfect fit to our team.
"We are all born to shine – it’s in each one of us. I am passionate about empowering people to shine which then enlightens them to do the same for others”.
Sherralie is a highly experienced educator who is passionate about the Community Services sector. She has significant experience working in Aged Care and Disability in addition to having undertaken numerous qualifications in these areas. This combination allows Sherralie to empathetically share from her own experiences when training, whilst supporting her students throughout their learning journey to reach their goals.